I'd like to compliment your employee, Jaymie Huse for the excellent service she provided me . Jaymie helped me to sort out my Insurance Authorisation for 32A Mainston Road. This time Jaymie's professionalism and ability to get to the insurance authorisation for my another property at 5a/59 Victoria Ave quickly. We appreciate the peace of mind your team provided us even though we are overseas.
I hope that this is the kind of service that will be present in your company permanently as this is what the customers want to have. We highly recommend your company to the owners who are overseas as our situation.
Thank you so much for managing the apartment so well these past few years. Your communication and action is excellent...we were always confident we knew what was going on because you were so good at keeping us informed. We always trusted your recommendations and way of doing things.
I wish you all the best.
On behalf of Linda, Gillian & Frances
We engaged Charlton Property Management to manage the rental of our property while we went and lived in Taranaki for 2 years.
Despite not ever even meeting face to face, with all communication via email or phone, we can say unequivocally that we had complete trust in her management and the security of our property. Every detail was attended to without delay, everything we questioned was explained succinctly and to our satisfaction. This trust was borne out when we returned to the property to prepare it for sale, everything was in order.
We can recommend Charlton Property Management to prospective landlords.
Ken Robertson & Don Gooder
We owned and rented our apartment for 12 years; most of that time we were abroad. Many people were allocated to look after our property by the previous management company. Most were lazy or inexperienced (or both), taking their fees for little, and in some cases, no effort.
Then in 2014 Joanne Rae’s company (Charlton Property Management) bought out the previous owner and everything changed for the better. In Jo we had a manager who actively and personally managed our apartment. She had competent colleagues who enabled her to respond quickly to queries from us and our tenants. She would pro-actively contact us with suggestions for rent increases and improvements, cautions and compliance. If we wanted her to, she would go to bodycorp meetings for us.
In short, we at last has professional management.
Judy Hedwig & Richard Scales
We were recommended to use Charlton Property Management to rent out our property in Mission Bay after we had been trying for a month with a different company without success.
We were immediately impressed with Joanne because:
- She responded immediately to our phone conversation visiting the house the next day.
- She was enthusiastic about the property and confident she would find tenants for us.
- She gave excellent advice on how to improve the look of the house to attract tenants.
- She recommended an excellent maintenance person who turned up the next day as promised.
- She followed through instantly with tasks she undertook to do.
- She has a most vivacious, confident and approachable manner.
- She clearly knows her business, inspires confidence and does a fantastic job.
Our confidence in her was not misplaced as she found excellent tenants on her first open home after one week of advertising. We have decided to now employ Joanne as our rental manager as we trust her implicitly.
Jan and John Morris
We have used Harcourts Eden Epsom twice now to find tenants for our home.
On both occasions an excellent tenant has been selected, resulting in a smooth tenancy for both parties.
We would highly recommend Joanne and her property management team to any landlord considering property management.
Rob & Colleen Phelps